We DO NOT rent, sell or exchange your name
to third-party companies for marketing purposes. We do provide your
information to reputable organizations that help us to fulfill your order.
For example, we use companies to verify and process credit card
transactions, to deliver packages, to schedule and perform product
installations and to administer service programs. We will NEVER share
information with others to help us analyze sales data,
maintain our records, or provide other
services for Sunshine Wallcovering.
We may, however, be required to disclose
your personal information to third parties
if necessary to comply with applicable laws,
subpoenas or court orders.
Information needed to make a purchase: When you
make a purchase, we ask for your name, address, phone number, email address
and other information necessary to fulfill and track your order. For
purposes of billing, you will need to provide your credit card type, number,
expiration date and billing address for the card. If your order is to be
shipped, we also need the name, address and phone number of the intended
This site has security measures in place to
protect the loss, misuse and alteration of
the information under our control. All
credit card information entered on our order
form is sent to us via SSL using CGI email.
We have never had a client's financial
information lost or stolen. In the event
that your financial information is stolen
during transmission, your credit card issuer
will not hold you liable for anything over
All information transmitted through Mural Superstore is stored on our secure server.
We use Secure Sockets Layer (SSL)
technology, which is the electronic commerce
standard for securing information as it
travels over the Internet. SSL technology is
designed to encrypt your information,
preventing an unauthorized party from
viewing and downloading your information.
Your web browser should display a web
address with an "https" prefix, indicating
that the SSL technology is operating when
using certain portions of our website, such
as the Checkout and Shopping Cart features.
All murals are shipped in protective packaging to protect them from damage.
Murals are closely inspected for defects at the manufacturing facility and
carefully packaged in a rugged tube for shipping. Orders are triple checked by
our entire warehouse staff for accuracy. Please inspect package before
opening. If package is damaged, do not open, call customer service immediately.
Open the shipping box and inspect the items inside. Check to be sure that all
items ordered are in the package. No claims of missing, defective or damaged items will be
accepted after 7 days from delivery, with no exceptions. Items damaged during shipping will be replaced as soon as UPS has
completed their investigation and the damaged item(s) has been returned to us.
In the case of an "item not received claim" where tracking shows a delivery was
made to the address provided with the order as the "shipping address", a police
report must be made by the receiver prior to a replacement being shipped or
refund being issued.
Damaged or defective merchandise will be replaced with the same item when
available. Claims of missing or damaged items must be made by calling our toll
free customer support line @ 877-400-0308. Unless your order is complete and undamaged,
DO NOT DISCARD any of the packaging. No claims of missing or damaged items will
be accepted without the original packaging. Check to be sure that the image and item # on
the product package matches the item ordered. If you receive the wrong item, do
not open the package, call customer service immediately and we will ship a
replacement. Before installing, inspect your mural once
more for damage or color/size irregularities. If instructions were not with your mural please
call customer service and we will provide them to you. Sunshine Wallcovering
is not responsible for the cost of installation or un-installation. Returns will
not be accepted once paste has been applied. No returns will be accepted after
14 days. Returns will
only be accepted when returned in original
condition and unopened. Buyer pays return shipping charges except in the
case of defective merchandise. If an item is sold as "free shipping" and the
item is returned, an amount equal to the standard shipping (as determined by the
website shopping cart) will be deducted from the return credit amount. Sunshine
Wallcovering reserves the right to exclude Canada, AK or HI from promotional
Items advertised as "free shipping". Special order items (Portable murals,
Skybox Sports Scenes) are non refundable and non-returnable. No returns will be
accepted without obtaining a return authorization from customer service. Returns
must be shipped via United Parcel Service only to our warehouse. To
obtain a return authorization and the return address, please call customer service @877-400-0308.
Please do not ship packages to our P.O. Box as they will be returned to you
unclaimed. Refused deliveries will be charged a restocking fee. If returned for any reason
other than defective product, a 30% restocking fee will be applied to cover handling and bank
processing fees. You may cancel your order any time prior to shipping
The images on this site are published
exactly as the manufacturer intended. Due to differences in operating
systems and monitor resolution some varying of color is normal and is
consistent with all images displayed on the Internet. The actual color of
the mural you receive may vary slightly from the image that is displayed on
your system. No image has been altered.
The materials (texts, images, illustrations
etc.) and the information contained in this
web site are copyright protected by national
and international intellectual property law
and may not be distributed, modified,
reproduced in whole or in part without
permission of the respective copyright holders.
Any infringement of intellectual property
rights is a violation of national and
international law, against which legal
action will be taken.