UPS observes the following holidays: (no pick-ups or deliveries)
New Year's Eve - December 31
New Year's Day - (Observed January 2 2012)
Independence Day - July 4
Day After Thanksgiving
Day after Christmas Day
We ship most items the same day we receive your order. Orders placed by 2:00 p.m. ET will ship the same day. Shipping times may vary depending on shipping distance from our warehouses. In most cases your order will arrive to you within 1 to 4 business days (Ups does not pick-up or deliver on Saturday or Sunday). Shipping times may vary during holiday seasons. Please note that UPS will not deliver to a P.O. Box address. The map above will indicate the approximate transit time from our warehouse to your door.
everything we sell. Occasionally however, we may be out of the particular
item that you ordered. You will be contacted via phone or email if you have
ordered a backordered item. At this point you can either choose to wait for
the item, or remove it from your order. If you choose to wait, the
backordered item will ship out to you automatically just as soon as we get
it back in stock. Due to availability and vendor issues, we can only provide
an estimate as to when this will occur.
Payments for backordered items are made up front as part of the original order. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment. Orders may be cancelled anytime prior to shipping without penalty. All duty or port fees are the responsibility of the customer.
All murals are shipped in protective
packaging to protect them from damage. Murals are closely inspected for defects
at the manufacturing facility and carefully packaged in a rugged tube for
shipping. Orders are triple checked by our entire warehouse staff for accuracy.
Please inspect package before opening. If package is damaged, do not open, call
customer service immediately. Open the shipping box and inspect the items
inside. Check to be sure that all items ordered are in the package. No claims of
missing, defective or damaged items will be accepted after 7 days from delivery,
with no exceptions. Items damaged during shipping will be replaced as soon as
UPS has completed their investigation and the damaged item(s) has been returned
to us. Damaged or defective merchandise will be replaced with the same item when
available. Claims of missing or damaged items must be made by calling our toll
free customer support line @ 877-400-0308. Unless your order is complete and
undamaged, DO NOT DISCARD any of the packaging. No claims of missing or damaged
items will be accepted without the original packaging. Check to be sure that the
image and item # on the product package matches the item ordered. If you receive
the wrong item, do not open the package, call customer service immediately and
we will ship a replacement. Before installing, inspect your mural once more for
damage or color/size irregularities. If instructions were not with your mural
please call customer service and we will provide them to you. Sunshine Wallcovering is not responsible for the cost of installation or un-installation.
Returns will not be accepted once paste has been applied. No returns will be
accepted after 14 days. Returns will only be accepted when returned in
original condition and unopened. Buyer pays return shipping charges except
in the case of defective merchandise. If an item is sold as "free shipping" and
the item is returned, an amount equal to the standard shipping (as determined by
the website shopping cart) will be deducted from the return credit amount.
Sunshine Wallcovering reserves the right to exclude Canada, AK or HI from
promotional Items advertised as "free shipping". Special order items (Portable
murals, Skybox Sports Scenes) are non refundable and non-returnable. No returns
will be accepted without obtaining a return authorization from customer service.
Returns must be shipped via United Parcel Service only to our warehouse. To
obtain a return authorization and the return address, please call customer
service @877-400-0308. Please do not ship packages to our P.O. Box as they will
be returned to you unclaimed. Refused deliveries will be charged a restocking
fee. If returned for any reason other than defective product, a 30% restocking
fee will be applied to cover handling and bank processing fees. You may cancel
your order any time prior to shipping without penalty.